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Frequently Asked Questions

1. How do I make a purchase?

1)     Register / Log-in Times Square Membership and start shopping

2)     Click "Add to Shopping Cart" on product page*

3)     Click "Checkout" on Shopping Cart page

4)     Choose your payment method

5)     Fill in and confirm credit card information

6)     Order completed


*Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click “Checkout” and successfully settle the payment. Items are in limited quantity and on a “First-come-first-served basis” while stocks last.


2. Which payment method does Times Square eShop accept?

we accept ONLINE payment only (VISA/MasterCard/AE)


3. How to use the e-voucher?

  1. A confirmation email will be sent to you within 24 hours after successfully placing the order. If you do not receive the email in 24 hours, please login your eShop account and view your order details.
  2. A redemption link will be sent together with the confirmation email, or you may check the link in your eShop account.
  3. Please present the redemption link to shop staff of designated merchants at Times Square in order to use the e-Voucher/e-Ticket.
  4. Another email will be sent after completing the redemption.


4. How to cancel or change my order?

An order cannot be cancelled/returned/changed once it has been made. All purchases are non-refundable.